About this glossary
| Abbreviation | Full Form |
|---|---|
ABC | Ashtray Bud vase Cruet set |
ADR | Average Daily Rate |
ARR | Average Room Revenue |
AYS | At Your Service |
BOT | Beverage Order Ticket |
CCP | Critical Control Point |
CRS | Central Reservations System |
CSA | Customer Service Associate |
DCDP | Demi Chef De Partie |
EBT | English Breakfast Tea |
EHP | Executive Hotelier Plan |
EPNS | Electroplated Nickel Silver |
FFIT | Foreigner Free Individual Traveler |
FHRAI | Federation of Hotels & Restaurants Association of India |
FOM | Front Office Manager |
FSMS | Food Safety Management System |
GDS | Global Distribution System |
GIT | Group Inclusive Tour |
GRE | Guest Relations Executive |
GSA | Guest Service Associate |
HACCP | Hazard Analysis Critical Control Point |
HOD | Head of Department |
HRACC | Hotel and Restaurant Approval Classification Committee |
HVAC | Heat Ventilation Air Conditioning |
HWC | Handle With Care |
IDS | Internet Distribution System |
IKT | Inter Kitchen Transfer |
KPI | Key Performance Indicator |
KRA | Key Responsibility Area |
MDR | Manager Daily Report |
MOD | Manager On Duty |
OOO | Out Of Order |
PCI | Pest Control Of India |
SPATT | Special Attention |
TCM | Tea Coffee Milk |
USP | Unique Selling Point |
WC | Water Closet |
WOT | Wine Order Ticket |